Myer Gift Card Retail Online FAQ's

Please note: All Myer Gift Cards purchased from 31 March 2018 will expire 3 years from the issue date.

Listed below are a number of frequently asked questions. For full terms and conditions please refer to the Gift Cards Terms of Use and Gift Card Online Terms and Conditions.

What type of gift cards can I purchase?

You can purchase Myer; Classic or eGift Cards. Myer Gift Cards can be used at Myer stores nationally and online at myer.com.au. Please note that conditions and exclusions apply refer to the Myer Gift Card Terms of Use for details.

Do Myer Gift Cards expire?

All Myer Gift Cards purchased from 31 March 2018 will expire three years from the issue date.

Myer gift cards purchased prior to 31 March 2018 will be valid for use for two years from the date of issue (or as otherwise extended by Myer). You should use all of the Remaining Gift Card Value before the expiry date, after the expiry date unused value will become the property of Myer.

Why has the Gift Card expiry date been extended?

The NSW Government has introduced a minimum Gift Card expiry period for all Gift Cards purchased in NSW after 31 March 2018. The three year expiry date will now apply to all Myer gift card nationally. For further information on the NSW legislation please view the NSW Fair Trading Act 1987 – Gift Card Regulation 2018

Why does my Gift Card still state that the expiry period is 2 years?

The NSW Government has provided a transition period. Myer systems will ensure that Gift Cards purchased after the 31 March 2018, will have a 3 year expiry period, however this expiry date will not be printed on the 'Key Conditions of use' of the card until the 30 September 2018. You can check the remaining expiry period on your Gift Card and its balance here

If you have any questions please contact our Gift Card Customer Service Centre on 1300 398 226.

Can I exchange my Gift Card?

You cannot exchange your Gift Card for a different denomination or type of Gift Card or for another tender, cash or discount.

How can I check the Gift Card balance, expiry date and transaction history?

You can check your Gift Card balance and expiry date in store at the service desk, or by calling 1300 398 226 or visiting www.myer.com.au/giftcards. For balance enquiries by phone or online, you will be required to enter both the Gift Card number (the 17 digit number) and Access CODE on your Gift Card prior to getting access to the Gift Card information.

Can more value be added to a gift card?

No, once a Gift Card has been purchased, the value on it cannot be increased.

What if a gift card is lost or stolen?

Once gift cards are activated, they should be treated like cash, as lost or stolen cards cannot be replaced or refunded.

What should I do if my Gift Card is damaged?

If your gift card is damaged, please take it into a store and have it checked by one of our Team Members.

Is there anything I can't use my Gift Card for?

Yes, some restrictions apply. You cannot use your Gift Card for credit card or store card payments and some products and services in stores. Check the Gift Card Terms of Use for a complete list of product and service exclusions, or ask at the service desks in our stores.

Can I use my Gift Card online?

Yes you can use your Gift Card for online purchases. Myer does not presently accept Coles Group and Myer Gift Cards or Shopping Centre Gift Cards. Check the Gift Card Terms of Use for a complete list of products and service exclusions.

Can I return or refund a Gift Card?

Gift Cards cannot be exchanged for another denomination of Gift Card or for tender (i.e. cash). Gift Cards cannot be refunded or returned, unless required by law. Delivery fees are non refundable, unless required by law.

Where can the gift cards be used/redeemed?

You can redeem your Myer Gift Card at Myer stores across Australia. Terms, Conditions and exclusions apply. Please read the Myer Gift Card Terms of Use for full details. Myer Gift Card Terms of Use are available on the Gift Card page of the Myer website ( www.myer.com.au/giftcards).

How many times can I use my gift card?

You can use your gift card in store one or more times until the balance reaches zero.

What are the Gift Card Terms of Use?

The Gift Card Terms of Use set out all of the conditions governing the use of our gift cards. They contain important information that should be read and understood before you purchase or use a gift card. Please take time to view the complete set of terms and conditions at myer.com.au/giftcards

How do I get a list of transactions made with my Gift Card?

You can get a list of your Gift Card purchases when you check your balance online at www.myer.com.au/giftcards or by calling our Gift Card Customer Service Centre on 1300 398 226.

Who do I contact for customer service?

If you have any questions about a Myer Gift Card, please contact the Gift Card Customer Service Centre on 1300 398 226.

What is Myer's privacy policy?

Please click here to view our privacy policy.

What is Myer's Returns Policy?

Please click here to view our Returns Policy.

How do I place an order?

To place a Gift Card order online follow the steps below.
  1. SELECT THE PREFERRED CARD TYPE i.e. Classic or eGift card
    1. Select the Gift Card design, number of cards and value per card and click 'Add to cart'. Please note if you wish to nominate more than one delivery address and/or method you will need to add separate items to the cart. You may send up to 10 Gift Cards to each nominated delivery address.
    2. Repeat step 1a until you have added the required number of Gift Cards. Once complete select 'Checkout'.

    1. Enter you details; First name, surname, email, phone, address, suburb, state, country and postcode are required fields.

    1. Should you wish to add a custom message (up to 400 characters (including spaces) complete the required fields. The message you create will appear on all Gift Cards in an order. If you do not wish to add a message simply leave blank.
    2. Select Next.

    1. Enter the delivery details. Please specify if you wish to send all items to the same address or specify items that you wish to send in each package. Please note a delivery fee is applicable to orders sent via Registered Post to each nominated delivery address.
    2. Repeat the above step for each package

    1. Review details of your order if you would like to amend your order select the 'Previous' button or if correct click on 'Perform Payment'.
    2. Enter your payment details and select Continue to perform payment or cancel to cancel your order. Payment can be made using your Myer branded credit card, Mastercard, Visa and American Express.
    3. If your payment was unsuccessful select 'Attempt Payment Again' to enter the payment details.

Once payment has been processed you will receive a confirmation message and an order number. Please record this order number for further enquires or select 'print page' for your reference. Please note that a Gift Card Order Confirmation will be sent to the email address provided.

Can I choose the gift card design?

Yes, there are a number of gift card designs available that you may choose from during the ordering process.

How will my gift card be presented?

Classic mailed Myer gift cards are presented on a specially designed greeting card carrier, which is matched to the chosen gift card design.

eGift Cards are sent directly to the email address nominated by you. eGift Cards can be printed or scanned off a mobile device in store for redemption.

Can I add a message to the gift card?

Yes, you can create a custom message up to 400 characters (including spaces). The message you create will appear on all gift cards in an order. For Classic mailed gift cards the message will be printed on the greeting card carrier. For eGift cards the message will be displayed on the eGift card.

Can I cancel my order?

Change of mind refunds and cancellations cannot be made to Myer Gift Card Online order.

Can I purchase gift cards on behalf of a company?

Yes, to purchase Gift Cards on behalf of a company visit corporate.myergiftcards.com.au.

What value can I put on a gift card?

A Gift Card ordered online can be loaded with any value between $5.00 and $500.00. Gift Cards cannot be reloaded or recharged with additional value.

Can I use a Myer Team Member Discount Card?

We do not accept Myer Team Member Discount Cards for online gift card orders.

Can I get MYER one Shopping Credits for online gift card purchases?

Except if expressly stated by us in the case of special promotions, you will not be awarded any MYER one Shopping Credits when you purchase a Gift Card.

Is it secure to enter my credit card details?

Your information and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. You can identify this by looking at the URL address "https," the "s" indicates you are in a secure area employing SSL. Your browser may also give you a pop-up message that you're about to enter a secure area.

How do I check the status of my order?

You can contact the Gift Card Customer Service Centre on 1300 398 226 to check the status of your gift card order.

Is there a limit on the number of gift cards per order?

You may purchase up to 10 Gift Cards per nominated delivery address per Order. For bulk/corporate gift card orders please visit corporate.myergiftcards.com.au

Can I order gift cards from outside Australia?

Yes, Myer accepts orders from outside of Australia however Classic mailed Gift Cards will only be delivered to Australian businesses and Australian residential street addresses, no international delivery options are available.

What form of payments is accepted online?

Payment can be made using your Myer branded credit card, Mastercard, Visa and American Express. Myer does not accept cheque, cash or gift card payments for the purchase of Gift Cards online. Payment must be cleared before the Order is fulfilled.

Can I send gift cards to more than one address?

Yes, you can specify up to 10 delivery addresses. You will need to specify the items for each delivery package during the ordering process. A delivery fee of $4.95 will apply per nominated mailing delivery address specified in the Order.

What delivery options are available and how much will delivery cost?

Myer gives you the option to Mail a Classic Gift Card or email eGift cards. All mailed deliveries are made via Registered Post to the nominated delivery address. A flat delivery fee of $4.95 applies to each delivery address containing up to 10 Gift Cards. If there is no one at the Delivery Address a calling card will be left to collect the Gift Card(s) from the post office. No delivery fee will apply where eGift cards are delivered by email.

Can I nominate another person to receive my gift card order?

Yes. You can order your gift cards and have the order delivered by mail or email to any person and/or company nominated as the delivery recipient.

When will my order be delivered?

Gift Cards will be dispatched to your nominated delivery address(es) as specified in your Order. Delivery for mailed Gift Cards may take up to 7 Business Days from the date of payment confirmation. Delivery of emailed Gift Cards are instant, however eGift Cards are delivered inactive, and will be activated 24 hours after purchase.

Can I mail gift cards overseas?

Gift Cards can only be mailed within Australia.

What is an eGift Card?

An eGift Card is a digital Myer Gift Card that is delivered via email. It works in the same way as a plastic Gift Card. You choose the amount and message. They'll receive your personalised email instantly. The recipient can then print the eGift Card or present the downloaded Gift Card on their mobile device to redeem in-store or online. eGift Cards are delivered inactive, and will be activated 24 hours after purchase.

What is Apple Passbook?

Apple Passbook is an iOS application that allows users to organise boarding passes, tickets, gift cards, and more in one place.

How do I download my Myer eGift Card into Apple Passbook?

Open the email received from 'Myer eGift Cards' on your Apple device. Click on the 'Add to Passbook' button, this will launch the Myer Gift Card pass. Select 'Add' button on the top right hand corner and your Myer eGift Card will be added to your Passbook application.

How do I redeem my Myer eGift Gift Card from Passbook?

Download your eGift Card into Passbook. Visit any Myer store nationally and present the pass on your phone or device when you are ready to make a purchase.

Version: January 2019