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Please note: All Myer Gift Cards purchased from 31 March 2018 will expire 3 years from the issue date.

Listed below are a number of frequently asked questions. For full terms and conditions, please refer to the Gift Cards Terms of Use and Gift Card Online Terms and Conditions.

MYER GIFT CARD PERSONALISATION

CONTENT GUIDELINES

Images/videos must be personally created by you, and must ensure it does not breach any intellectual property, privacy, publicity or other rights of any third party.

Images/videos must:

  • not contain provocative, sexual, violent or otherwise offensive content
  • not contain nudity or semi nudity
  • not contain profanity or obscenities
  • not contain firearms or weapons or appear to be violent or abusive
  • not contain libellous, defamatory, discriminative or other content deemed offensive
  • not contain material that could infringe copyright, including without limitation, images of celebrities, actors, musicians, sports people, cartoons or other famous people
  • not contain racial, prejudicial or discriminatory subject matter
  • not contain images that show illegal or anti-social behaviour
  • not contain nationalistic, political statements or politically motivated messages or symbols

All Videos/Images that are submitted will be reviewed prior to being available for review to ensure that video/images are appropriate and do not infringe any rights. Videos/Images that are deemed inappropriate, in Myer’s sole discretion and acting reasonably, will not be available.

General things to know

  • You confirm and promise that you will only submit a photo that you own, or have the permission from the owner of the image or persons appearing in the content to use
  • Variations in colour, image quality and position may occur in the finished product. You acknowledge that the finished photo image is dependent on the quality of the image submitted by you
  • The Myer Returns Policy with regards to change of mind does not apply to personalised goods and orders. We will not refund, exchange or replace an order due to an error made by you
  • You agree that the supplied content (including your details) will be used and shared with our suppliers for the management and fulfilment of your order. You grant us and our supplier the right to use, modify, print, store and reproduce the content for the purpose of providing the personalisation service to you. Full copy of Myer’s Privacy Policy is available at myer.com.au
  • If you upload content that infringes the rights of any person, you will pay any losses, costs or expenses we (or our suppliers) incur as a result of possession, printing, modification or other use of the content
  • Myer reserves the right to refuse and not fulfil your order, if in its opinion believes the content is unacceptable, inappropriate or does not meet our content guidelines. In such instances, Myer will notify you and any payments will be refunded

Can I purchase Myer Gift Card Personalisation in all Myer stores?

You can purchase your Personalised Myer Gift Card at any MYER store during key trading events such as Mother’s Day, Father’s Day and Christmas. To find your nearest MYER store, please visit https://www.myer.com.au/store-locator.

When does Myer Gift Card Personalisation end?

Myer Gift Card personalisation can be purchased online year round.

How does it work? (In-store)

To personalise your Myer Gift Card, follow the below steps:

  1. Visit any Myer store to purchase a Myer Personalised Gift Card
  2. Visit https://retail.myergiftcards.com.au/Personalise page and Select "Record Your Greeting"
  3. Enter the Personalised Gift Card number and Access Code
  4. You have the option to record a video message, upload a pre-recorded video, take or upload a photo.
  5. Confirm that you are not uploading media that goes against the Myer Media upload guidelines. These can be found in https://retail.myergiftcards.com.au/CMS/Page/giftcardterms
  6. Save/upload your Personalised Video/Photo
  7. Once the Video/Photo has been approved, you and the recipient can view it anytime by viewing https://retail.myergiftcards.com.au/Personalise page and Selecting "View Your Greeting".
  8. Only someone with the Card Number and Access Code will be able to view and download your Personalised Video/Photo

How does it work? (Online)

  1. Visit https://retail.myergiftcards.com.au/ to purchase a Myer Gift Card
  2. At checkout, you have the option to record a video message, upload a pre-recorded video, take a photo or instead add a picture
  3. Confirm that you are not uploading media that goes against the Myer Media upload guidelines. These can be found in https://retail.myergiftcards.com.au/CMS/Page/giftcardterms
  4. Save/upload your Personalised Video/Photo
  5. Once the Video/Photo has been approved your recipient will receive an email with a link to their eGift Card with their personal message to view or if you've order a physical Gift Card, the link will be sent to them with their Gift Card for them to view

What format does my image need to be in?

You can upload images in any of the following formats: JPEG, JPG or PNG

What format does my video need to be in?

You can upload your video in any of the following formats: Anything supported by your browser (MOV, MP4, WEBM)

Is there a size restriction?

Video recordings/uploads:

  • Anything supported by your browser up to 60 seconds and 100MB
  • Photo uploads: maximum file size is 100MB

Remember, if you use a low resolution photo or over zoom, the Image/Video may not be clear when uploaded. A sharp, close-up shot is ideal with suitable lighting.

Is there additional charges to add a Video/Image to the Myer Personalised Gift Card?

Yes, there is a $1.00 flat fee for both Video and Image options

Can I upload an image of my family or friends?

Yes, provided you have their permission, or in the case of someone under the age of 16 years, the permission of their parent or legal guardian.

Can I see what my Personalised Image/Video looks like before I submit?

Yes, you will have a chance to review the Video/Image before submitting it for final processing

How long is my Personalised Video/Image available for?

Recordings will be hosted for 30 days, and then deleted. The recording will not be shared with any third parties. Be sure to download the Image/Video before the files are removed

What happens if Myer does not accept the Video/Image I have uploaded?

We will notify you and invite you to try again

Can I use more than one Video/Image Personalised Gift Card?

You can only select either one image or one video

Can I change my image?

Changes cannot be made once you have submitted. Please note that refunds will not be provided if the incorrect Video/Image is uploaded due to an error on your part.

Can I cancel a Personalised Gift Card?

Once your Video/Image has been uploaded, you cannot cancel your Personalised Myer Gift Card order or ‘change your mind’. This does not apply if your Gift Card is faulty or does not meet a Consumer Guarantee under the Australian Consumer Law.

Why am I unable to upload my Video/Image?

There are a few reasons your Video/Image may not be uploading or you are unable to use the site, such as:

  • Your Video/Image does not meet the file format or size requirements
  • Your Video/Image is not currently stored on your device or computer
  • Your device or computer settings are not compatible or out of date
  • You have not allowed the browser to access the camera or photo album on your device or computer

Can I use any device or computer?

Please ensure your device or computer is compatible with the below

  • Browser: Chrome, Safari or Firefox
  • Desktop: Windows 8 and above
  • Mobile operating systems: iOS 9 and above / Android 4.4 and above

Can I purchase more than one Personalised Gift Card?

Yes, there are no restrictions on the number of Personalised Myer Gift Cards an individual can purchase. You have the choice to purchase multiple Personalised Myer Gift Cards and upload the same Video/Image to multiple Personalised Gift Cards.

GENERAL

What type of Gift Cards can I purchase?

You can purchase Myer; Classic or eGift Cards. Myer Gift Cards can be used at Myer stores nationally and online at myer.com.au. Please note that conditions and exclusions apply refer to the Myer Gift Card Terms of Use for details.

Is there anything I can't use my Gift Card for?

Yes, some restrictions apply. You cannot use your Gift Card for credit card or store card payments and some products and services in stores. Check the Gift Card Terms of Use for a complete list of product and service exclusions, or ask at the service desks in our stores.

Where can the Gift Cards be used/redeemed?

You can redeem your Myer Gift Card at Myer stores across Australia and online at myer.com.au. Please note, Terms, Conditions and exclusions may apply, please read the Myer Gift Card Terms of Use for full details.

Can I use my Gift Card online?

Yes, you can use your Gift Card for online purchases at myer.com.au and the Myer Market. Myer online also accepts Coles Group and Myer Gift Cards, however does not accept Shopping Centre Gift Cards. Check the Gift Card Terms of Use for a complete list of products and service exclusions.

Can I purchase Gift Cards on behalf of a company?

Yes, to purchase Gift Cards on behalf of a company please visit corporate.myergiftcards.com.au.

Can I exchange my Gift Card?

You cannot exchange your Gift Card for a different denomination or type of Gift Card or for another tender, cash or discount.

Can I return or refund a Gift Card?

Gift Cards cannot be exchanged for another denomination of Gift Card or for tender (i.e. cash). Gift Cards cannot be refunded or returned, unless required by law. Delivery fees are non refundable, unless required by law.

What value can I put on a Gift Card?

A Gift Card ordered online can be loaded with any value between $5.00 and $500.00. Gift Cards cannot be reloaded or recharged with additional value.

Can more value be added to a Gift Card?

No, once a Gift Card has been purchased, the value on it cannot be increased.

How many times can I use my Gift Card?

You can use your Gift Card in store one or more times until the balance reaches zero.

Is there a limit on the number of Gift Cards I can use to pay for my order at checkout?

You may redeem up to 9 Gift Cards per order.

Can I use a Myer Team Member Discount Card?

We do not accept Myer Team Member Discount Cards for online Gift Card orders.

Can I get MYER one Shopping Credits for Gift Card purchases?

MYER one Shopping Credits will not be awarded when you purchase a Gift Card unless expressly stated by us in the case of special promotions.

Is it secure to enter my credit card details?

Your information and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. You can identify this by looking at the URL address "https," the "s" indicates you are in a secure area employing SSL. Your browser may also give you a pop-up message that you are about to enter a secure area.

Who do I contact for customer service?

If you have any questions about a Myer Gift Card, please contact the Gift Card Customer Service Centre on 13MYER (13 69 37).

MYER ONLINE GIFT CARD ORDERS

What is an eGift Card?

An eGift Card is a digital Myer Gift Card that is delivered via email. It works in the same way as a physical Gift Card. You choose the amount and message. The recipient will receive your personalised email once payment has been approved. The recipient can then print the eGift Card or present the downloaded Gift Card on their mobile device to redeem in-store or online. eGift Cards are delivered inactive, and will be activated 24 hours after purchase.

Can I choose the Gift Card design?

Yes, there are a number of Gift Card designs available that you may choose from during the ordering process.

Can I add a message to the Gift Card?

Yes, you can create a custom message up to 400 characters (including spaces). The message you create will appear on all Gift Cards in an order. For Physical Gift Cards the message will be printed on the Gift Card carrier. For eGift cards the message will be displayed on the eGift Card.

How will my Gift Card be presented?

Physical Myer Gift Cards are presented on a specially designed Gift Card carrier, which is matched to your chosen Gift Card design.

eGift Cards are sent directly to the email address nominated by you. eGift Cards can be printed, scanned from a mobile device or added to Apple/Android wallet for redemption both in-store and online.

Can I choose when my eGift Card is sent?

Yes, you can select any date in the future for your card to be sent, or you can leave it at today's date and it will be sent once payment has been made and approved/proccessed.

What form of payments are accepted online?

Payment can be made using your Myer branded credit card, Mastercard, Visa and American Express. Myer does not accept cheque, cash or Gift Card payments for the purchase of Gift Cards online. Payment must be cleared before the order is fulfilled.

What delivery options are available and how much will delivery cost?

Myer gives you the option to Mail a Classic Gift Card or email e-Gift cards. All mailed deliveries are sent via Registered Post to the nominated delivery address. A flat delivery fee of $4.95 applies to each delivery address containing up to 10 Gift Cards. If no one is at the delivery address a calling card will be left to collect the Gift Card(s) from the post office. No delivery fee will apply where e-Gift cards are delivered via email.

Can I nominate another person to receive my Gift Card order?

Yes, you can order your Gift Cards and have the order delivered by mail or email to any person and/or company nominated as the delivery recipient.

Can I send Gift Cards to more than one address?

Yes, you can specify up to 10 delivery addresses. You will need to specify the items for each delivery package during the ordering process. A delivery fee of $4.95 will apply per nominated mailing delivery address specified in the Order.

Can I order Gift Cards from outside Australia?

Yes, Myer accepts orders from outside of Australia, however Physical Gift Cards will only be delivered to Australian businesses and Australian residential street addresses, no international delivery options are available.

Can I mail Gift Cards overseas?

Gift Cards can only be mailed within Australia.

When will my order be delivered?

Gift Cards will be dispatched to your nominated delivery address(es) as specified in your Order. Delivery for mailed Gift Cards may take up to 7 Business Days from the date of payment confirmation. Delivery of emailed Gift Cards are sent once payment has been approved, however eGift Cards are delivered inactive, and will be activated 24 hours after purchase.

What is Apple Passbook?

Apple Passbook is an iOS application that allows users to organise boarding passes, tickets, Gift Cards, and more in one place.

How do I download my Myer eGift Card into Apple Passbook?

Open the email received from 'Myer eGift Cards' on your Apple device. Click on the 'Add to Passbook' button, this will launch the Myer Gift Card pass. Select 'Add' button on the top right hand corner and your Myer eGift Card will be added to your Passbook application.

How do I redeem my Myer eGift Card from Passbook?

Download your eGift Card into Passbook. Visit any Myer store nationally and present the pass on your phone or device when you are ready to make a purchase.

How do I check the status of my order?

You can contact the Gift Card Customer Experience Centre on 13MYER (13 69 37) to check the status of your Gift Card order.

Can I cancel my order?

Change of mind refunds and cancellations cannot be made to Myer Gift Card Online order.

How do I place an order?

To place a Gift Card order online follow the steps below.
  1. SELECT THE PREFERRED CARD TYPE i.e. Classic or eGift Card
    1. Select the Gift Card design, number of cards and value per card and click 'Add to cart'. Please note if you wish to nominate more than one delivery address and/or method you will need to add separate items to the cart. You may send up to 10 Gift Cards to each nominated delivery address.
    2. Repeat step 1a until you have added the required number of Gift Cards. Once complete select 'Checkout'.

  2. ENTER YOUR DETAILS
    1. Enter your details; First name, surname, email, phone, address, suburb, state, country and postcode are required fields.

  3. ENTER YOUR MESSAGE
    1. Should you wish to add a custom message (up to 400 characters (including spaces) complete the required fields. The message you create will appear on all Gift Cards in an order. If you do not wish to add a message, simply leave blank.
    2. Select Next.

  4. ENTER RECIPIENT DETAILS
    1. Enter the delivery details. Please specify if you wish to send all items to the same address or specify items that you wish to send in each package. Please note a delivery fee is applicable to orders sent via Registered Post to each nominated delivery address.
    2. Repeat the above step for each package

  5. CONFIRM & PAYMENT
    1. Review details of your order if you would like to amend your order select the 'Previous' button or if correct click on 'Perform Payment'.
    2. Enter your payment details and select Continue to perform payment or cancel to cancel your order. Payment can be made using your Myer branded credit card, Mastercard, Visa and American Express.
    3. If your payment was unsuccessful select 'Attempt Payment Again' to enter the payment details.

Once payment has been processed, you will receive a confirmation message and an order number. Please record this order number for further enquires or select 'print page' for your reference. Please note that a Gift Card Order Confirmation will be sent to the email address provided.

BALANCE, EXPIRY AND TRANSACTIONS

How can I check the Gift Card balance, expiry date and transaction history?

You can check your Gift Card balance and expiry date in store at the service desk, or by calling 13MYER (13 69 37) or visiting www.retail.myergiftcards.com.au/CheckBalance. For balance enquiries by phone or online, you will be required to enter both the Gift Card number (the 17 digit number) and Access CODE on your Gift Card prior to getting access to the Gift Card information.

How do I get a list of transactions made with my Gift Card?

You can get a list of your Gift Card purchases when you check your balance online at www.retail.myergiftcards.com.au/CheckBalance or by calling our Gift Card Customer Experience Centre on 13MYER (13 69 37).

Do Myer Gift Cards expire?

All Myer Gift Cards purchased from 31 March 2018 will expire three years from the issue date.

Myer Gift Cards purchased prior to 31 March 2018 will be valid for use for two years from the date of issue (or as otherwise extended by Myer). You should use all of the Remaining Gift Card Value before the expiry date, after the expiry date, unused value will become the property of Myer.

Why has the Gift Card expiry date been extended?

The Australian Consumer Law (ACL) amended the Gift Card laws nationally to apply to all Gift Cards supplied to consumers on or after 1 November 2019. Gift Cards sold in Australia on or after 1 November 2019 must have a minimum three-year expiry period. There are exclusions that apply, for further information on the Gift Card legislation please view the Treasury Laws Amendment (Gift Cards) Act 2018

Why does my Gift Card still state that the expiry period is 2 years?

If your Gift Card was purchased on or before 31 March 2018 then your Gift Card will only be valid for two years, however any Gift Cards purchased from 31 March 2018 will be valid for three years. You can check the remaining expiry period on your Gift Card and its balance here If you have any questions, please contact our Gift Card Customer Experience Centre on 13MYER (13 69 37).

LOST, STOLEN OR DAMAGED GIFT CARDS

What if a Gift Card is lost or stolen?

Once Gift Cards are activated, they should be treated like cash, as lost or stolen cards cannot be replaced or refunded.

What should I do if my Gift Card is damaged?

If your Gift Card is damaged, please take it into a store and have it checked by one of our team members or contact the Myer Gift Card Customer Experience team on 13MYER (13 69 37).

TERMS AND CONDITIONS

What are the Gift Card Terms of Use?

The Gift Card Terms of Use set out all of the conditions governing the use of our Gift Cards. They contain important information that should be read and understood before you purchase or use a Gift Card. Please take time to view the complete set of terms and conditions at here

What is Myer's privacy policy?

Please click here to view our privacy policy.

What is Myer's Returns Policy?

Please click here to view our Returns Policy.

Version: April 2022