From 1st January 2017 MYER one Shopping Credits will no longer be earned on online Gift Card purchases.
What type of gift cards can I purchase?
Do Myer Gift Cards expire?
Myer gift cards will be valid for use for two years from the date of issue (or as otherwise extended by us) after such time it will be invalid. You should use all of the Remaining Gift Card Value before the expiry date, after the expiry date unused value will become the property of Myer.
Can I exchange my Gift Card?
You cannot exchange your Gift Card for a different denomination or type of Gift Card or for another tender, cash or discount.
How can I check the Gift Card balance, expiry date and transaction history?
You can check your Gift Card balance and expiry date in store at the service desk, or by calling 1300 398 226 or visiting www.myer.com.au/giftcards. For balance enquiries by phone or online, you will be required to enter both the Gift Card number (the 17 digit number) and Access CODE on your Gift Card prior to getting access to the Gift Card information.
Can more value be added to a gift card?
No, once a Gift Card has been purchased, the value on it cannot be increased.
What if a gift card is lost or stolen?
Once gift cards are activated, they should be treated like cash, as lost or stolen cards cannot be replaced or refunded.
What should I do if my Gift Card is damaged?
If your gift card is damaged, please take it into a store and have it checked by one of our Team Members.
Is there anything I can't use my Gift Card for?
Can I use my Gift Card online?
Can I return or refund a Gift Card?
Gift Cards cannot be exchanged for another denomination of Gift Card or for tender (i.e. cash). Gift Cards cannot be refunded or returned, unless required by law. Delivery fees are non refundable, unless required by law.
Where can the gift cards be used/redeemed?
How many times can I use my gift card?
You can use your gift card in store one or more times until the balance reaches zero.
How do I get a list of transactions made with my Gift Card?
You can get a list of your Gift Card purchases when you check your balance online at www.myer.com.au/giftcards or by calling our Gift Card Customer Service Centre on 1300 398 226.
Who do I contact for customer service?
If you have any questions about a Myer Gift Card, please contact the Gift Card Customer Service Centre on 1300 398 226.
What is Myer's Returns Policy?
Please click here to view our Returns Policy.
How do I place an order?To place a Gift Card order online follow the steps below.
Once payment has been processed you will receive a confirmation message and an order number. Please record this order number for further enquires or select 'print page' for your reference. Please note that a Gift Card Order Confirmation will be sent to the email address provided.
Can I choose the gift card design?
Yes, there are a number of gift card designs available that you may choose from during the ordering process.
How will my gift card be presented?
Classic mailed Myer gift cards are presented on a specially designed greeting card carrier, which is matched to the chosen gift card design.
eGift cards are sent directly to the email address nominated by you. eGift cards can be printed or scanned of a mobile device in store for redemption.
Can I add a message to the gift card?
Yes, you can create a custom message up to 400 characters (including spaces). The message you create will appear on all gift cards in an order. For Classic mailed gift cards the message will be printed on the greeting card carrier. For eGift cards the message will be displayed on the eGift card.
Can I cancel my order?
Once submitted via the Myer Gift Card Online website, orders cannot be cancelled unless required by law.
Can I purchase gift cards on behalf of a company?
Yes, to purchase Gift Cards on behalf of a company visit corporate.myergiftcards.com.au.
What value can I put on a gift card?
A Gift Card ordered online can be loaded with any value between $5.00 and $500.00. Gift Cards cannot be reloaded or recharged with additional value.
Can I use a Myer Team Member Discount Card?
We do not accept Myer Team Member Discount Cards for online gift card orders.
Can I get MYER one Shopping Credits for online gift card purchases?
Except if expressly stated by us in the case of special promotions, you will not be awarded any MYER one Shopping Credits when you purchase a Gift Card.
Is it secure to enter my credit card details?
Your information and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. You can identify this by looking at the URL address "https," the "s" indicates you are in a secure area employing SSL. Your browser may also give you a pop-up message that you're about to enter a secure area.
How do I check the status of my order?
You can contact the Gift Card Customer Service Centre on 1300 398 226 to check the status of your gift card order.
Is there a limit on the number of gift cards per order?
You may purchase up to 10 Gift Cards per nominated delivery address per Order. For bulk/corporate gift card orders please visit corporate.myergiftcards.com.au
Can I order gift cards from outside Australia?
Yes, Myer accepts orders from outside of Australia however Classic mailed Gift Cards will only be delivered to Australian businesses and Australian residential street addresses, no international delivery options are available.
What form of payments is accepted online?
Payment can be made using your Myer Visa Card, MasterCard, Visa and American Express. Myer does not accept cheque, cash or gift card payments for the purchase of Gift Cards online. Payment must be cleared before the Order is fulfilled.
Can I send gift cards to more than one address?
Yes, you can specify up to 10 delivery addresses. You will need to specify the items for each delivery package during the ordering process. A delivery fee of $4.95 will apply per nominated mailing delivery address specified in the Order.
What delivery options are available and how much will delivery cost?
Myer gives you the option to Mail a Classic Gift Card or email eGift cards. All mailed deliveries are made via Registered Post to the nominated delivery address. A flat delivery fee of $4.95 applies to each delivery address containing up to 10 Gift Cards. If there is no one at the Delivery Address a calling card will be left to collect the Gift Card(s) from the post office. No delivery fee will apply where eGift cards are delivered by email.
Can I nominate another person to receive my gift card order?
Yes. You can order your gift cards and have the order delivered by mail or email to any person and/or company nominated as the delivery recipient.
When will my order be delivered?
Gift Cards will be dispatched to your nominated delivery address(es) as specified in your Order. Delivery for mailed gift cards may take up to 7 Business Days from the date of payment confirmation. Delivery of emailed gift cards may take up to 4 hours from the time of payment.
Can I mail gift cards overseas?
Gift Cards can only be mailed within Australia.
What is an eGift Card?
An eGift Card is a Myer Gift Card that is delivered via an email. It works in the same way as plastic gift cards work today. You choose the amount and message. They'll receive your personalised email within a few hours. The recipient can print the eGift Card or present the downloaded gift card on their mobile device to redeem in store.
What is Apple Passbook?
Apple Passbook is an iOS application that allows users to organise boarding passes, tickets, gift cards, and more in one place.
How do I download my Myer eGift Card into Apple Passbook?
Open the email received from 'Myer eGift Cards' on your Apple device. Click on the 'Add to Passbook' button, this will launch the Myer Gift Card pass. Select 'Add' button on the top right hand corner and your Myer eGift Card will be added to your Passbook application.
How do I redeem my Myer eGift Gift Card from Passbook?
Download your eGift Card into Passbook. Visit any Myer store nationally and present the pass on your phone or device when you are ready to make a purchase.
Version: December 2016