From 1st of January 2017, except if expressly stated by us in the case of special promotions, you will not be awarded any MYER one Shopping Credits when you purchase a Gift Card.1. Introduction
These Terms and Conditions of Use apply to all Gift Cards issued by Myer Pty Ltd ABN 83 004 143 239 after 01 February 2012.
This document contains the full set of terms and conditions governing your use of the Gift Card. We recommend that you read this document carefully before using the Gift Card. If you have any complaints, questions or would like more information about your Gift Card, please call 1300 398 226, visit the website www.myer.com.au/giftcards or see in-store.
Expiry: Myer Gift Cards expire 2 years after the date of issue (note Myer Returns Card expires 1 year after the date of issue). See paragraph 4.2. Definitions
"Access CODE" means the 4-digit Access CODE printed on the back of the Gift Card.
"Myer" means Myer Pty Ltd ABN 83 004 143 239 of 800 Collins Street, Docklands, Victoria 3008.
"Gift Card" means the gift card that you have purchased or received, such as one of the following: Myer Gift Card, Myer Returns Card, Myer eGift Card and MYER one Gift Card.
"Myer Returns Card" means the Gift Card of that name issued to you as tender in a return transaction.
A reference to "we" or "us" is a reference to Myer Pty Ltd.
Except for the exclusions listed in paragraph 1.2 (Exclusions) below, once loaded with value your Gift Card may be redeemed for purchases at all Myer stores and online at myer.com.au1.2 Exclusions
The following are the exclusions applicable to the redemption of your Gift Card:
a. all purchases made via phone, facsimile or email (including Myer Hampers and gifts online and myfind.com);
b. bill payments, including credit card accounts, and store accounts (e.g. a Myer Card or a Myer Visa Card account);
c. Gift Cards cannot be used to purchase on the eBay Myer Store or to purchase Gift Cards or other tender.
d. the goods and services sold by some of our sub-tenants and licensees, including Brunetti, Eating In Italy, Gloria Jeans Coffees, Hudson’s Coffee, BCI clinics, Santa’s Photo Factory, Tesla and Myer Melbourne Mural Hall. This list may change from time to time and is available by request or online at www.myer.com.au/giftcards.
You agree that you will not use your Gift Card to purchase goods or services that a retailer is not permitted to supply to you (for example, a retailer cannot by law sell alcohol to you if you are under 18 years of age).2. How to load value onto your Gift Card
2.1 In store Gift Card purchases
Present the Gift Card to our point of sale operator. Check that the Gift Card has not been removed from the cardboard carrier and that the scratch panel on the back of the Gift Card has not been tampered with or removed. If it has been tampered with or removed, give the Gift Card to our point of sale operator to be destroyed and select a new one.
Nominate the value you wish to be loaded on the Gift Card. A minimum of $5.00 and a maximum of $500.00 can be loaded on each Gift Card.2.2 Online Gift Card purchases
Gift Cards that are purchased from Myer Gifts Online are pre-loaded and activated in accordance with our Myer Retail Gift Cards Online Terms and Conditions (see www.myer.com.au/giftcards).2.3 Corporate Gift Card purchases
Gift Cards for corporate customers that are purchased directly from Myer Corporate Sales are pre-loaded and activated in bulk in accordance with our Myer Corporate Gift Cards Ordering Terms & Conditions (see www.myer.com.au/corporategiftcards).2.4 All Gift Cards
Pay for your Gift Card value with the tender of your choice (other than a Gift Card). The transaction will be completed when the Gift Card is activated and loaded with value.
There may be a delay with the Gift Card activating in the system once loaded. During this delay, the Gift Card cannot be used for purchases or transaction enquiries.
Except if expressly stated by us in the case of special promotions, you will not be awarded any MYER one Shopping Credits when you purchase a Gift Card.3. Using your Gift Card
3.1 Making a purchase with your Gift Card
Present your Gift Card at the point of sale at a Myer store with the merchandise that you wish to purchase using that Gift Card. Our point of sale operator will instruct you to swipe or scan your Gift Card in the pin pad and then enter the Access CODE into the pin pad. The transaction will be completed when the balance has reduced on your Gift Card.
No change will be given for any Remaining Gift Card Value. The Remaining Gift Card Value may be used in whole or part against future purchases until the Gift Card expires.
You agree that we can reduce the Remaining Gift Card Value by the value of all purchases of goods and services that are authorised by you. Transactions are authorised by you by:
a. swiping or scanning your Gift Card and entering your Access CODE, or allowing an operator or other person to do so, at the point of sale; or
b. giving us details of the Gift Card and authorising the transaction in some other way approved by us.
When you authorise a transaction:
a. you are confirming that the transaction correctly represents the purchase price of the goods or services obtained; and
b. you are agreeing to pay the amount of that transaction by the reduction of the Remaining Gift Card Value.3.2 Purchases exceeding the Remaining Gift Card Value
Your Gift Card may only be used to make purchases up to the initial Gift Card value or the Remaining Gift Card Value. If you wish to make a purchase for an amount that exceeds the Gift Card value or the Remaining Gift Card Value, you must pay the excess using another payment method.3.3 Exchanging items purchased with a Gift Card
Goods that are purchased solely, or in part with a Gift Card may be exchanged or returned subject to Myer's exchange and returns policy.
Our exchange and returns policy includes the right for us to issue a returns card such as the Myer Returns Card instead of other tender, cash, Gift Cards or discount.3.4 Issue with goods or services purchased with a Gift Card
If you have an issue with any goods or services that you purchased with a Gift Card you should contact the Myer store where the purchase was made.3.5 No cash advances
Gift Cards are not legal tender, account cards, credit or debit cards or securities. You cannot obtain any cash advance with your Gift Card, redeem your Gift Card for cash or receive any portion of the Remaining Gift Card Value in cash.3.6 Checking your Gift Card balance, expiry date and transaction history
You will not be sent statements of transactions on a Gift Card. You can check your Gift Card balance and expiry date at any time in-store at the service desk, or by calling 1300 398 226 or visiting www.myer.com.au/giftcards. For balance enquiries by phone or online, you will be required to enter both the Gift Card number (17 digit number) and Access CODE on your Gift Card prior to getting access to the Gift Card information.3.7 Can I exchange my Gift Card?
You cannot exchange your Gift Card for a different denomination or type of Gift Card or for another tender, cash or discount.3.8 Can I purchase a gift card using a gift card?
Gift Cards cannot be used to purchase another gift card, Recharge Vouchers or Mobile Plans. This includes Myer Returns Card.3.9 Can I purchase a gift card using a temporary Myer Card or Temporary Myer Visa Card or by Cheque?
Gift cards cannot be purchased using a Temporary Myer Card, Temporary Myer Visa Card or by cheque.3.10 Destruction of Gift Card with no value
All Gift Cards remain the property of Myer. If the Remaining Gift Card Value is zero your Gift Card cannot be reloaded. Our point of sale operator may destroy your expended Gift Card or you must destroy it by cutting it in half diagonally.4. Expiry, cancellation and re-issue of Gift Cards
4.1 Expiry of Gift Cards
Except for the Myer Returns Card, your Gift Card will be valid for use for two years from the date of issue (or as otherwise extended by us) after such time it will be invalid. You should use all of the Remaining Gift Card Value before the expiry date, after the expiry date unused value will become the property of Myer.4.2 Expiry of Myer Returns Card
Your Myer Returns Card will be valid for use for 1 year from the date of issue (or as otherwise extended by us) after such time it will be invalid. You should use all of the Remaining Gift Card Value before the expiry date, after the expiry date unused value will become the property of Myer.4.3 Cancellation and voiding of Gift Cards
a. Gift Cards cannot be cancelled once they are issued except if voided by Myer, if their value is used or if they expire.
b. We reserve the right to void any Gift Card that appears to have been defaced, mutilated, altered or tampered with in any way and Myer may subject Gift Cards to a verification process.
c. We reserve the right to cancel any Gift Card, or the Gift Card program, for any reason at any time without notice. In such instances (except those set out in paragraph b) we will elect to provide a refund or a replacement Gift Card.
d. We reserve the right to correct the balance of your Gift Card if we believe that a clerical or accounting error has occurred.4.4 Re-issue of faulty or damaged Gift Cards
A re-issue of faulty or damaged Gift Cards is not available unless the fault or damage to the Gift Card is proven to be a result of the production process or otherwise due to the fault of us or our agents or contractors.5. Lost or stolen Gift Cards
Treat your Gift Card like cash. Lost or stolen Gift Cards will not be replaced or refunded. The bearer of the Gift Card will be taken to be the owner of the Gift Card.6. Your Gift Card, your responsibility
You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us.7. Changes to Terms and Conditions of Use
We reserve the right to change any of the terms contained in these Terms and Conditions of Use at any time where the change is required for any reason and agree to provide you with at least 30 days' notice of such changes. We will give you notice by posting the changes on www.myer.com.au/giftcards. If you write to Myer within the notice period and do not accept the changes we may cancel your Gift Card and refund any Remaining Gift Card Value to you.8. Privacy and confidentiality
Our Privacy and Security Notice explains how we handle the personal information that we may collect from you with respect to Gift Cards. If you do not have a copy and are unable to access the notice online (at www.myer.com.au/giftcards), please call 1300 398 226 for a copy.
If you have reason to believe that an error has occurred in relation to your Gift Card, you should call 1300 398 226.10. Limitation of liability
These Terms and Conditions of Use are to be construed and enforced in accordance with the laws of Victoria, Australia. Any dispute in connection with a Gift Card is exclusively subject to the jurisdiction of the courts of Victoria, Australia (including the Federal Court of Australia, Victoria Registry).
Version: February 2017